Curbside Pickup & Delivery is Available! Order Now

...it takes a Village!

To address the obvious, that the problems we face in the wake of COVID-19 are unprecedented and represent a unique set of challenges to our staff and customers alike. The safety and well-being of every person who sets foot in our store is our #1 priority.

We are operating at reduced hours and at a very different capacity than normal. Please read through this page for all details regarding shopping in our store at this time and our processes around curbside pickup and delivery options.

Store Information

HOURS:

Monday – Friday

9:00 AM – 7:00 PM

Saturday & Sunday

9:00 AM – 6:00 PM

Monday – Saturday:

  • Walk-in customers welcome.
  • Curbside Pickup & Delivery available.

Sundays:

  • Walk-in customers welcome.
  • NO Curbside Pickup & Delivery.

LOCATION

The Village Grocer
4476 16th Avenue
Unionville, ON L3R 0M1
(905) 940-0655

We’ve created a new process for submitting your Curbside Pickup and Delivery orders. Please check out the form below to start your order!

 

Your patience, understanding, and support during these unprecedented times are truly appreciated.

Curbside Grocery Pickup

How it Works
  • Place your Order

    Complete the grocery order form below at least 24 hours in advance and before 4:30 PM to be eligible for next-day pickup/delivery

  • Confirmation

    We will review your order and give you a call at the phone number you have provided to confirm and ask for a method of payment.

  • Preparing your Order

    Once your order is completely processed on the scheduled day, we will give you a second call at the phone number provided letting you know your order is ready for pick-up

  • Curbside Pickup

    When arriving at the store, park in one of the 5 designated “Curbside” parking spots to the south of the store for pick-up only. When you pull in, note the spot number and call 905-940-0655. We will then bring your order out for you to load
    the groceries into your car.

  • Grocery Delivery & Fees

    Local home delivery is available Monday – Saturday only.

    There is no charge on local orders of $150.00 or more, with a nominal charge for smaller orders, and orders outside our local area (fees may vary).

    We encourage you to submit your order with our new online form (below) or send your order to [email protected]

    Orders must be submitted before 4:30 pm to be eligible for next day delivery. Orders for delivery on Monday must be submitted by 4:30 pm on Friday. Anything sent after 4:30 pm will be pushed to next available day. Once your order is ready, we will send it out with our delivery staff at our earliest convenience.

    We also offer *FREE* curbside pick up with a minimum order of $100.

  • Keeping you safe
    • We have implemented a screening process for all customers, staff, and suppliers entering the store.
    • We have set up sanitizing stations at strategic areas in the store for your use. All carts are re-sanitized before being handed over to customers.
    • Our staff will be wearing masks.
    • We have minimized the availability of self-serve baked goods. Please ask our staff for assistance.
    • We have been re-educating and reminding our staff on the importance of hand-washing and sanitizing surfaces.
    • We have stopped sampling and have ceased all demos.
  • Store Rules

    PLEASE NOTE THE FOLLOWING SHOPPER POLICY TO HELP PROTECT OUR STAFF & CUSTOMERS….

    1)    The store will have a capacity of 30 shoppers maximum at any given time.

    2)    One (1) shopper per household/family permitted in the store at any time.  Shoppers and staff must wear a mask at all times.

    3)    Customers will be given a sanitized shopping cart upon entering the store and must keep the cart in their possession while shopping.  Shoppers must maintain physical distancing from other shoppers.

    4)    Customers must exit the store with the same cart provided at the entrance in order to track the number of customers in the store.

    Village Grocer “NEXT-IN-LINE” Cold Weather Program

    WITH WINTER WEATHER NOW UPON US, WE ARE PLEASED TO INTRODUCE OUR NEW VILLAGE GROCER “NEXT-IN-LINE” COLD WEATHER PROGRAM.

    1) Park your car and then register in person at the “Next-In-Line Register Here” sign near the store entrance.

    2) Register by providing your name & phone number at the check-in station.

     3) Once registered, a sanitized pager will be given to you and you can return to the warm comfort of your car.

    4) Your pager will notify you when it is your time to enter the store.

     5) Return the pager when you enter the store and enjoy your shopping.

    In addition:

    • Any persons who have travelled across the Canadian border within the last 14 days is not permitted in the store. Any persons living with an individual who has travelled across the Canadian border within the last 14 days is not permitted in the store.
    • Until further notice, the customer washroom will be closed (plan ahead please).
    • Our café is closed for the foreseeable future. However, we now have freshly prepared sandwiches and wraps available from Monday – Saturday to-go
    • Try and touch as little as possible in the store. This sounds like a strange thing to say and largely applies to our produce department. We take pride in having the best, freshest produce on our shelves, picking through our inventory, and culling anything that isn’t up to snuff so that you don’t have to. There’s no need to pick through everything on display to find the perfect one.
    • And, reusable bags are now encouraged and available for purchase. We have reinstated our $0.05 charge for plastic bags.

    These policies will be 100% enforced by store management. Thank you in advance for your cooperation!

  • FAQAbout Pickup & Delivery
    • How much does curbside pickup cost?
      • The service is FREE for orders over $100. There will be a $10.00 charge for orders under $100.
    • How much does home grocery delivery cost?
      • Local home delivery is available at no charge for orders of $150.00 or more, with a nominal charge for smaller orders, and orders outside our local area (fee may vary based on proximity to the store).
    • Why is there a service charge on smaller orders?
      • What we found is that there is a significant cost to doing people’s shopping, starting with having staff take orders in person (because it’s difficult to do it well by just email), then staff to shop the orders, process the payment, and then have a runner to your car or a delivery driver. We are willing to absorb this cost, and for that, we ask that people make larger orders, less often. On checking, we find other small independent businesses have a minimum as well. We have been adapting quickly due to COVID, and so we have a surcharge only on smaller orders.
    • What payment methods do you accept for curbside pickup and delivery?
      • For curbside pickups and delivery, we only accept credit cards – Visa, Mastercard, American Express
    • How do I know when my pickup or delivery order is confirmed?
      • After you submit the online form, someone from our team will give you a call to confirm your order and ask for a payment method by the end of the day (as long as the order was submitted before 4:30 pm). Completing the on-line form will start the process but please wait for a confirmation call from us to confirm.
    • How long until I get a confirmation call for my pickup or delivery order?
      • Any order form submitted before 4:30 pm will receive a call back the same day. However, if the order form is submitted after 4:30 pm, the call-back will be the following day.
    • Can I get my order for a specific time?
      • We cannot confirm a pickup/delivery time, we can only confirm the date. We pull orders day-of in the order they were received and each order is different as some are larger which takes more time and some smaller. If you need an order for a particular time, we suggest you pick a day that you are more flexible, especially for delivery. For pickup, assume you will pick up at the end of the day as we can hold it for you in our fridge until closing.
    • Can I add something to my pickup or delivery order?
      • Once the order is confirmed with you by our staff there are no changes or add-ons permitted. Thank you for your understanding with this.
    • When can I come pick up my order?
      • When your order is ready for pick-up, you will be called by a member of our staff advising you that your order is ready for pickup. If you have not received that call, your order is not ready.
    • Where do I pick up my curbside order from?
      • We have allocated 5 parking spots near our garages for our pick up program. Once you have received the call, you can drive over and park in one of the spots. Then give us a call at the store number which is stated in the window near the pickup zone. Let us know your name and spot number. We will bring the items out to you for
        you to load into your car.
    • When is your order cutoff time?
      • Orders must be submitted before 4:30 pm to be eligible for next day pickup. Anything sent after 4:30 pm will be pushed to the next available day. Orders for pick-up on Monday must be submitted by 4:30 pm on Friday previous.
    • My order was incorrect or missing items, what should I do?
      • If there is an issue with your order please give us a call and we will try our best to make it right.

Thank you for your continued support and understanding during these trying times as we continue to help stop the spread of COVID-19.

We consider it an honour that you would trust us with your orders, and you have my word that we will deliver the best that we have. We have been blessed with the most loyal clientele and staff that any store could wish for, and Cathy and I, and our staff, ask your patience and forbearance as we move along this road. I believe that we will prevail, and as Karen and Linda just told me, we still have to live our BEST LIVES!

Most importantly, indulge yourself. The last few months have been an especially confusing time, people are panicked and there’s a palpable unease in the air. Instead of spreading mistrust, it’s more important than ever that we look out for and support each other, especially those more vulnerable members of society. We can load up on dried goods and canned soups, but I think we all deserve a little something to lift our spirits. Whether it’s an indulgence in the form of an impossibly marbled steak, a cheesecake or just the convenience of a prepared meal, we all could use a little spoiling.

– The MacDonald Family

Curbside Pickup & Delivery Form

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