Local home delivery is available Monday – Saturday only. There is no charge on local orders of $150.00 or more, with a nominal charge for smaller orders, and orders outside our local area (fees may vary). We encourage you to submit your order with our new online form (below) or send your order to [email protected] Orders must be submitted before 4:30 pm to be eligible for next day delivery. Orders for delivery on Monday must be submitted by 4:30 pm on Friday. Anything sent after 4:30 pm will be pushed to next available day. Once your order is ready, we will send it out with our delivery staff at our earliest convenience.

We also offer *FREE* curbside pick up with a minimum order of $100.

• We have implemented a screening process for all customers, staff, and suppliers entering the store.
• We have set up sanitizing stations at strategic areas in the store for your use. All carts are re-sanitized before being handed over to customers.
• Our staff will be wearing gloves and masks.
• We have minimized the availability of self-serve baked goods. Please ask our staff for assistance.
• We have been re-educating and reminding our staff on the importance of hand-washing and sanitizing surfaces.
• We have stopped sampling and have ceased all demos.

The Village Grocer follows guidance and health policies from the Government of Canada, Ontario Provincial Government, York Region and the City of Markham.

Please note the following policies prior to entering the store.

In addition:

• Any persons who have traveled across the Canadian border within the last 14 days is not permitted in the store. Any persons living with an individual who has traveled across the Canadian border within the last 14 days is not permitted in the store.
• Until further notice, the customer washroom will be closed (plan ahead please).
• Our café is closed for the foreseeable future. However, we now have freshly prepared sandwiches and wraps available from Monday – Saturday to-go
• Try and touch as little as possible in the store. This sounds like a strange thing to say and largely applies to our produce department. We take pride in having the best, freshest produce on our shelves, picking through our inventory, and culling anything that isn’t up to snuff so that you don’t have to. There’s no need to pick through everything on display to find the perfect one.
• And, reusable bags are now encouraged and available for purchase. We will be reinstating our $0.05 charge for plastic bags.

These policies will be 100% enforced by store management. Thank you in advance for your cooperation!

• How much does curbside pickup cost?
  • The service is FREE for orders over $100. There will be a $10.00 charge for orders under $100.
• How much does home grocery delivery cost?
  • Local home delivery is available at no charge for orders of $150.00 or more, with a nominal charge for smaller orders, and orders outside our local area (fee may vary based on proximity to the store).
• Why is there a service charge on smaller orders?
  • What we found is that there is a significant cost to doing people’s shopping, starting with having staff take orders in person (because it’s difficult to do it well by just email), then staff to shop the orders, process the payment, and then have a runner to your car or a delivery driver. We are willing to absorb this cost, and for that, we ask that people make larger orders, less often. On checking, we find other small independent businesses have a minimum as well. We have been adapting quickly due to COVID, and so we have a surcharge only on smaller orders.
• What payment methods do you accept for curbside pickup and delivery?
  • For curbside pickups and delivery, we only accept credit cards – Visa, Mastercard, American Express
• How do I know when my pickup or delivery order is confirmed?
  • After you submit the online form, someone from our team will give you a call to confirm your order and ask for a payment method by the end of the day (as long as the order was submitted before 4:30 pm). Completing the on-line form will start the process but please wait for a confirmation call from us to confirm.
• How long until I get a confirmation call for my pickup or delivery order?
  • Any order form submitted before 4:30 pm will receive a call back the same day. However, if the order form is submitted after 4:30 pm, the call-back will be the following day.
• Can I get my order for a specific time?
  • We cannot confirm a pickup/delivery time, we can only confirm the date. We pull orders day-of in the order they were received and each order is different as some are larger which takes more time and some smaller. If you need an order for a particular time, we suggest you pick a day that you are more flexible, especially for delivery. For pickup, assume you will pick up at the end of the day as we can hold it for you in our fridge until closing.
• Can I add something to my pickup or delivery order?
  • Once the order is confirmed with you by our staff there are no changes or add-ons permitted. Thank you for your understanding with this.
• When can I come pick up my order?
  • When your order is ready for pick-up, you will be called by a member of our staff advising you that your order is ready for pickup. If you have not received that call, your order is not ready.
• Where do I pick up my curbside order from?
  • We have allocated 5 parking spots near our garages for our pick up program. Once you have received the call, you can drive over and park in one of the spots. Then give us a call at the store number which is stated in the window near the pickup zone. Let us know your name and spot number. We will bring the items out to you for
    you to load into your car.
• When is your order cutoff time?
  • Orders must be submitted before 4:30 pm to be eligible for next day pickup. Anything sent after 4:30 pm will be pushed to the next available day. Orders for pick-up on Monday must be submitted by 4:30 pm on Friday previous.
• My order was incorrect or missing items, what should I do?
  • If there is an issue with your order please give us a call and we will try our best to make it right.